Information Notice on the Processing and Protection of Personal Data

This Information Notice has been issued by Habby Pet (“HabbyPet”) in its capacity as data controller, in accordance with Law No. 6698 on the Protection of Personal Data (“KVKK”) and applicable regulations, to inform you about how your personal data is processed, shared, and protected.

1. What Personal Data Do We Process?

We process the following categories of personal data:

a) Identity and Contact Information:

•   • Name, surname, Turkish ID number, passport or temporary ID number

•   • Place and date of birth, marital status, gender, insurance number

•   • Address, phone number, email address, and similar communication details

b) Communications and Recordings:

•   • Call recordings handled by customer service and marketing teams

•   • Personal data obtained via email, mail, or other contact channels

c) Financial Information:

•   • Bank account numbers, IBANs, credit card and billing details

d) Employment and Recruitment Data:

•   • CVs, job applications, employment-related documents

•   • Data relating to suitability for employment

e) Health and Safety Information:

•   • Health records from contracted occupational health providers (OSGB)

•   • Private insurance and Social Security Institution (SGK) data

•   • Health and sexual life information when legally permitted

f) On-Site Monitoring:

•   • Security camera footage and vehicle license plate information

2. For What Purpose Do We Process Your Personal Data?

We process your personal data for the following purposes:

• • Identity verification and secure authentication

• • Managing business operations and daily workflows

• • Fulfilling legal and contractual obligations

• • Carrying out risk management and quality improvement activities

• • Conducting product and service research and development

• • Maintaining e-newsletter subscriptions

• • Invoicing for services and products

• • Communicating with hospitals and private insurers as needed

• • Responding to inquiries, feedback, or complaints

• • Ensuring system and application security

• • Enhancing and personalizing your user experience

• • Complying with regulatory and legal audits

• • Training and developing our employees

• • Preventing fraud, abuse, and unauthorized activities

• • Conducting financial reconciliation and performance tracking

• • Conducting satisfaction surveys and improving services

3. With Whom Do We Share Your Personal Data and Why?

Your personal data may be shared only for legitimate and legal purposes, including:

• • Executing our services and business operations

• • Complying with obligations to public institutions and ministries

• • Collaborating with business partners to improve services

• • Ensuring technical, legal, and commercial security

Shared With:

• • Private insurance companies, Social Security Institution (SGK)

• • Ministries and affiliated units, law enforcement authorities

• • Civil Registry, courts, and judicial institutions

• • Auditors, legal representatives, financial consultants

• • Third-party software providers and server/storage companies

• • Domestic and, if necessary, international institutions in line with KVKK Articles 8 & 9

Administrative and technical safeguards are applied in all data sharing processes. If required beyond legal grounds, your consent will be obtained.

4. Your Rights as a Data Subject

Under Article 11 of KVKK, you have the right to:

a. Learn whether your personal data is being processed
b. Request information about processing activities
c. Access and request a copy of your personal data
d. Learn the purpose of processing and whether it’s used appropriately
e. Learn the third parties to whom your data has been transferred (domestically or abroad)
f. Request correction of incomplete or inaccurate data
g. Request deletion or destruction of your data as per Article 7 of KVKK
h. Request that corrections or deletions be shared with third parties
i. Object to decisions made solely based on automated processing
j. Seek compensation for damages resulting from unlawful processing

To exercise these rights, please complete and submit the Personal Data Request Form available on our website.

5. How to Apply

Applications must include proof of identity and can be submitted via:

• • In-person delivery

• • Notary mail

• • Secure electronic signature via email to info@habbypet.com

• • Further methods as announced by the Personal Data Protection Board

Responses will be provided within 30 business days of receiving your request. Depending on the scope, a fee may be charged in accordance with KVKK.

Contact Information

HabbyPet
📨 Email: info@habbypet.com
📬 KEP Address: habbypet@hs01.kep.tr
📞 Phone: +90 212 429 13 31
🏢 Address: Fevzi Çakmak Mah., Osmangazi Cad. 2088 Sok. No:9 Ground Floor, 34200 Bağcılar / İstanbul
🌐 Website: https://www.habbypet.com